DELIVERY & RETURNS
DELIVERIES
DELIVERY DESTINATIONS
We regret that we can only take order online for deliveries within the United Kingdom. Due to complexity of delivering fresh produce and matrix delivery pricing via third parties we are unable to have a standardised quote and availability for deliveries outside the UK. However we pride ourselves in customer service so if you wish to purchase produce for delivery outside the UK please contact us on contactus@belazu.com or call+44 (0) 20 8838 1912 with the details of your order and address and we will be able to send you an accurate quotation within 3 working days.
Please be sure to check local restrictions and duties payable prior to purchasing as we are unable to cover these on behalf of customers.
DELIVERY CHARGES
Free Standard Mainland UK Delivery on weekdays for orders over £50
Free Highlands and Islands UK Delivery on weekdays for orders over £65
Standard Mainland UK Delivery £ 5.99
We will deliver the merchandise in accordance with the delivery option selected by you at checkout. Whenever referred to, working days exclude Saturday, Sunday and Bank holidays.
Scotland Highlands, Northern Ireland and Off Mainland UK Delivery - £14.95
DAYTIME DELIVERY
Our normal delivery times are 07.00 to 19.00 Tuesday to Friday. If you are unlikely to be home during these hours, please specify an alternative delivery address, (i.e. work, a relative, neighbour etc) separate to your payment address. For UK deliveries you will receive a tracking link from our delivery partner. Through this link you may reschedule your delivery or arrange redelivery if you were not in when the delivery was attempted. Please be aware if you have ordered fresh produce we do not recommend delaying delivery as this will break the chill chain.
refunds and returns
Refunds and Returns
We offer a no quibble guarantee. If you are unhappy with any aspect of your goods, we will provide a refund or replacement without fuss. Unfortunately, we are not able to accept return of fresh perishable goods. Please contact Customer services for advice.
Damaged goods
We will replace or refund the price of goods damaged in transit, provided that you notify us within 3 days of receipt. Please check your goods as you receive them and keep the damaged goods for inspection.
CHRISTMAS DELIVERIES
HAMPERS
Please allow 3-5 business days for any Christmas hamper orders to be dispatched
During the festive period, orders may take longer 5-7 days to dispatch
LAST ORDER DATES
•UK NON MAINLAND- Friday 8th December, 2023
•UK MAINLAND- Friday 15th December 2023 Pre 12 pm
•CORPORATE ORDERS- Sunday 10th December 2023 Pre 12 pm
Please note that our office, warehouse and production will be closed for the following bank holidays:
25th December - Christmas Bank Holiday
26th December - Boxing Day Bank Holiday
1st January - New Year’s Holiday
Any orders placed during this period will be picked up on the next working day. During this time, we'll do our best to pick up any urgent queries but we will get back to you as soon as possible
Happy Shopping!
